We are a non-profit that provides support to tenants facing eviction. We recently moved our hotline intake and database to airtable. We have created the base, and volunteers fill out an intake form when a tenant calls us facing eviction.
Since we switched over this week, none of our form submissions are creating new records. We have tested the form link (both incognito and not incognito on Firefox and Safari) and records are created. However, hotline volunteers’ form submissions aren’t coming through (across 5 different volunteers). We’re also looking at the full spreadsheet and are not hiding any fields or doing any sorting.
We’re worried that this might be due to the time a volunteer opens a form and when they submit. Usually, callers will speak with us for 20-30 minutes. We are diligently filling out the form and collecting information while we listen to their crisis. So from the time someone opens the form and then completes it might range from 10 minutes to an hour. Do others think this causing the issue? Does the form not register a new record because of how long a user is on the form page? Volunteers have told us they do get the confirmation page after submitting.
Are you using a Airtable native form or are you using any 3rd party services?
At any point was the base duplicated? If the base was duplicated, all of the form urls change. Have you checked to make sure the url of the form that the volunteers using matches the current url of the form in your base?