Hi Airtable Community,
I'm trying to understand the cost structure for Airtable licenses. Specifically, can a "read-only" user still submit product feedback through an integration? For example, a Customer Experience Agent who has a "read-only" set of permissions still submit product feedback through Zendesk to Airtable without being billed?
Read-only access only refers to people entering data through Airtable’s data layer or interface layer. It has nothing to do with forms or 3rd-party access.
All 3rd-party access to Airtable, such as Make’s ZenDesk integrations, communicate with Airtable through a designated user account.
So, you will need to make sure that your integrations are attached to a user account that has the ability to write to your database.
The only exception to this is Enterprise Service Accounts, which aren’t tied to any user accounts.
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