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Hi our homepage views have suddenly gone blank displaying no data - if we apply a filter the relevant data appears but without a filter nothing is showing. Personal view are not effected. This is very troubling - we initially thought our whole database was lost. Please can you help us understand why/how this is happening and how to prevent it happening in the future.


many thanks


Clare

Hi @Clare_Fitzpatrick ,



Can you please show us a screenshot of the empty view? My initial though is that there is a grouping of some sort and its collapsed so you think there is no data.

Hi, I can’t see any filters/grouping applied





no grouping





no filter





Filter: Partner is not empty - 287 records




thanks!


Clare

Hi, I can’t see any filters/grouping applied





no grouping





no filter





Filter: Partner is not empty - 287 records




thanks!


Clare


Hi @Clare_Fitzpatrick,



You said it yourself, Partner NOT EMPTY shows you the data, because if you scroll down without the filter you will find your data. It just seems someone by mistake created a bunch of empty records 🙂

Hi @Clare_Fitzpatrick,



You said it yourself, Partner NOT EMPTY shows you the data, because if you scroll down without the filter you will find your data. It just seems someone by mistake created a bunch of empty records 🙂


Thanks Mohamed, I’ve now deleted the blank records! don’t suppose you have any idea of how it could have happened - the blank records literally just appeared without any conscious action…


thanks!


Clare

Thanks Mohamed, I’ve now deleted the blank records! don’t suppose you have any idea of how it could have happened - the blank records literally just appeared without any conscious action…


thanks!


Clare


My pleasure Clare 🙂



If you can restore any of the blank record you deleted (Click on Base History > Trash)





Then click on any of those records and expand it





If you screenshot the Activity part I might be able to tell you what happened.



If my previous answer helped you, please mark it as Solution 🙂

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