How to get rid of the "Getting started" popup?

[Pierre_Savard]

[Pierre_Savard]

Quite possible, yes. I’ll wait a few more days before trying your solution. Thanks.

[kuovonne]

It looks like this thread was closed automatically about two weeks ago, but Jordan re-opened it. I’m curious to see if we will find out why the thread was re-opened and what direction the thread will take.

It has been a while since I have had to guide someone through the getting started process. However, the last few times, I recall the screen was very busy and looked overwhelming. I wonder if a re-design is in the works?

While I like the idea of a guided tour, I think that the user should be in charge of when to do the guided tour, if ever. And it would be nice for existing users to be able to restart the tour. Here are some possible use cases:

• A new user creates an account under the guidance of someone who is introducing them to a new job. Both the new user and the mentor are interested in how to use a specific base and not general Airtable knowledge. They should be able to skip all the getting started guidance.
• A user creates a second account (for example, they have an account for work and want a personal account under a non-work email address). This person is familiar with Airtable and doesn’t need any gettting started info ever.
• A user created an account a long time ago, but let the account languish for a while. The user is coming back to Airtable and could use a refresher because the interface has changed and there are new features. This user should be able to invoke the getting started tour at a time when she can set aside a large chunk of time to go through the tour.

[Pierre_Savard]

Hello Kuovonne. The thread was re-opened because I asked the Airtable staff to do so. I didn’t know that it would auto-close and I wanted to share what finally happened with the popup: after a few days (more than the 5 days the Airtable support was saying), a button to close/dismiss the popup appeared. My user clicked the button and the popup is now forever gone. :slightly_smiling_face:

I agree with you about the guided tour. I’ll add a variant to your first use case, my situation: I’m helping a small team to get going with Airtable. They won’t EVER create databases or tables. I’m doing that for them. So the guided tour was quite annoying while they were doing their first steps querying their databases. Let’s hope that the Airtable team will fix that someday.

Thanks for your comments.

[kuovonne]

Pierre_Savard:

The thread was re-opened because I asked the Airtable staff to do so. I didn’t know that it would auto-close and I wanted to share what finally happened with the popup

Thank you for coming back and sharing what finally happened! And than you for taking the extra effort to get the thread re-opened.

I feel that auto-closing threads after 15 days is a bit too soon for exactly this reason. It can take a while for people to work through things and report back.

[Pierre_Savard]

The solution is simply to be patient. As stated in some of the previous posts, a closing button will eventually appear in the popup to make it disappear for good. It definitively takes more than 5 calendar days, though. I’m not sure how many.

[cognizant]

This is honestly a really annoying first impression. I just want airtable as a product to get out of my way and let me be productive. I appreciate the help dialogs, but all that is needed is a simple X to close it out. Instead, airtable seems to have a philosophy of nagware. This shouldn't be hard. You're really trying to force me to set up an automation?? This problem has been here for over a year??

[eas_mm]

This is insanely annoying, totally unnecessary, and very poor practice. I use different Airtable accounts for different clients; I don't need this forced tutorial every time I set up a new workspace. Not allowing the user to exit the help dialogue is so irritating—and so indicative of the company deprioritizing basic best practices for user experience—that I may stop recommending this tool to clients.