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Is the android app totally unusable for others?

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oreocereus
8 - Airtable Astronomer
8 - Airtable Astronomer

Over the last week or 2, the android airtable app has become next to unusable.

If I perform any operation in the airtable app (modifying a record/creating a record etc), and then need to switch to another view or another table, I can't. I tap to change view/table and just get a loading wheel of death. The only way to open a new view/table is to restart the app. At which point, the problem repeats.

We are a 3 person charity, 2 of us (full time) use Androids, and we have invested a lot of time and effort into building our airtable systems. We use it on mobile 95% of the time, and designed it to do so.

Yet it's now totally unusable. My other full time worker needed to sign check hundreds of people off today at an event on airtable and could not.

We asked our part timer, who uses an iPhone if she was having the same issue - it doesn't seem to be an issue for her, although she interacts with the data a lot less often.

Is this happening for others? Is this an issue with our phones being a bit older? It wasn't an issue on our phones a few weeks ago (it's always been a bit laggy, but useable). It's quite a critical, pressing problem.

4 Replies 4
merry867
5 - Automation Enthusiast
5 - Automation Enthusiast

Hello,
Thanks for this info.
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merry867

sndrspk
4 - Data Explorer
4 - Data Explorer

Came here searching for info because I have exactly the same

Brad_Wilkerson
5 - Automation Enthusiast
5 - Automation Enthusiast

Same problem here. Have unloaded and reloaded application three times. Is Frustrating. Wonder if Smartsuite has this problem?

 

Airtable support is extremely slow, frustrating and dismissive. However I got this update today
"Our engineering team has identified and designed an update that will rectify this issue, and it is scheduled to be released early next week. Again, we apologize for the disruption this prolonged issue caused to you and your colleagues. "

Hopefully that is the case, or we need to seriously look at other options for our charity.