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Lost all credit after downgraded plan

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Hello Dear,
I using Airtable pro plan for nearly 4 years, paying at once, so after a long time, I miss the mail to pay the amount overdue 5.65 USD.

When i realize the pro plan had already been downgraded to the free plan, I can not pay the 5.65 USD overdue, i have to pay the annual fee, ( lost all creadit remaining).
So someone please help me to pay that overdue or do i can get back creadit remaing .

Thank you

1 Reply 1

You’ll need to send an email to support+billing@airtable.com about this, because nobody here in the forums can help you with this.