New records not appearing for other collaborators, nor on the mobile app

[Jessica_Bostock]

I have added new records to my base, but editors cannot see them and I’m unable to see them when I move over to my mobile app (with the same logins as desktop).

This happens sporadically - other records added in the same website session may appear.

There is no difference between the records that appear and the records that don’t.

[ScottWorld]

Check to make sure that you’re looking at the same exact view, and then check to see if you have any filters set.

[Jessica_Bostock]

There are no filters set and we are all on the same view. The issue seems to be when I create a new record.

[ScottWorld]

I’m unable to replicate the same problem on my end, so I would probably reach out to Airtable Support. You can contact support from your Airtable mobile app, or from the “Help” button in the desktop/web app.