Hi ,
I'm based out of india and using Visa Card to upgrade from Free to Team License. I tried few times but I'm getting below error everytime "We were unable to upgrade you at this time. Please refresh the page and try again.".
I tried to refresh and re-do this transaction with other visa card, but that is also not working.
Any help on how to get out of this problem would be great?
Hey @amitkaul, just following up here for visibility but per our DM conversation, our team will be reaching out. Thanks!
Hey @amitkaul, just following up here for visibility but per our DM conversation, our team will be reaching out. Thanks!
Hi,
I am facing the same issue "We were unable to upgrade you at this time. Please refresh the page and try again."
Hi,
I am facing the same issue "We were unable to upgrade you at this time. Please refresh the page and try again."
Tried 3 different cards, still nothing happens..
I am running into the exact problem when upgrading from Free to Team. The Airtable Support team hasn't responded either. What's going on @dashler78 team?
I am running into the exact problem when upgrading from Free to Team. The Airtable Support team hasn't responded either. What's going on @dashler78 team?
Hey @kartvee, confirming that our Support team will follow up with you about this.
Thanks!
I'm facing the same Issue. I was able to upgrade to team plan few months back, but every time auto renewal failed and I got downgraded to free plan. Sometimes If I click on the view Invoice option, I was able to pay through stripe.
I have reached out to support and they have responded that there is some issue with processing cards from India. But for now, I too can't upgrade from free plan.
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