Hello,
Adam from Airtable support here. For these types of troubleshooting issues, it may be better to reach out to our support team via email (support@airtable.com) or from your Airtable base by clicking on “Help” in the upper right-hand corner of the page.

Sending over a few screenshots and/or a quick 1-2 minute screen video narrating what you’re trying to do will help the troubleshooting process along.
Thanks~~