Jacob from Airtable here. I apologize for any trouble folks are experiencing with thumbnails! As a key component of our continued investment in attachment processing, we’d like to iron out the edge cases that can result in such “blanks.”
If you run into broken thumbnails on a base of yours, please send us an email at support@airtable.com with
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the affected file type(s)
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how the files were uploaded to Airtable (e.g., from your hard drive, through an Airtable form, via Zapier, from a Dropbox or Drive integration, etc.)
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the record URL of any single record whose thumbnails are not properly processing (to get its URL, simply right-click anywhere on the record, and select copy record URL)
Please note the difference between thumbnail previews and full-screen previews. Thumbnails appear on record cards in gallery & kanban view, inside attachment field cells in grid view, and within expanded records. A full-screen preview results when you actually click on a thumbnail.
Thanks for helping us gather information that will inform our efforts toward increasingly robust attachment processing in the months ahead!
P.S. For now, if there are a couple broken thumbnails you’d really love to have showing up (e.g., for a view share), there’s a trick that could help. If you download a file with a broken thumbnail from Airtable, and then re-upload the downloaded file from your computer to AT, the thumbnail may come through correctly on the re-uploaded file. No guarantees, but we’ve seen this work a decent amount, so I wanted to share it as a tip while we continue working on infrastructure improvements that will render such tips unnecessary! :slightly_smiling_face:
