Mar 18, 2023 06:06 AM
hello, i just took a monthly subscription on airtable,I noticed that my account was switched to a yearly subscription without my knowledge or consent. I did not intend for this to happen and I would like to request a refund as soon as possible.
I'm very unhappy .
Mar 18, 2023 06:33 AM - edited Mar 18, 2023 06:38 AM
If I were you I would open a support ticket about this as that would guarantee a response from Airtable; forum members are mostly non-employees I'm afraid
Mar 18, 2023 06:34 AM
where can I do that ? thank you
Mar 18, 2023 06:37 AM
When you're on the main page of Airtable you should see a "Help" button at the top right, and from there you can click "Message support"
Mar 20, 2023 08:49 AM
Hi @elaine_lublink, thank you for reaching out to the community! I'm sorry to hear about your billing issue. I have forwarded the message along to our internal team to assist you.
You will be contacted by email as soon as possible. If you don't receive a response within the next 12 hours, please let me know.