Dec 06, 2022 05:16 AM - edited Dec 07, 2022 06:27 AM
... it's because I'm walking away.
I have honestly and with open-mindedness tried to use the new "community" in a productive and supportive manner, but it's just not working for me. There's something about this new Khoros platform that makes it difficult to engage and produce responses at a quick pace with smartly formatted information.
The hallmark of a great community is pervasive and free-flowing conversation, but to have that, it needs to eliminate composition friction. This is not the case in the new and improved Airtable community. Rapidly responding to questions requires a lot of effort. Pasting images used to be a breeze. Rapidly composing with your silent but powerful Markdown friend was a pleasure.
Composition simplicity is achieved through a minimalistic design. Khoros tries to be cool and hip at the expense of function and flow. Discourse has studied the art of simplistic content composition. Why Airtable rejected it, is a mystery.
Dec 23, 2022 12:14 PM
I missed the last two pages of comments on this topic despite checking these forums almost daily. Being able to tell when there is new content on a topic of interest is important to regular users. And please don’t tell me to subscribe to the topic. I don’t want notifications. I get too many notifications as is.
The other thing that makes me very sad is that the majority of the “Community Change Makers” who have been featured cite the community as an important resource in learning about Airtable. Yet every one of them is referring to the old community format.
Dec 23, 2022 12:58 PM - last edited on Jan 06, 2023 09:10 AM by ChrisShernaman
At the risk of making it look like I'm really into this new community, I'll leave this additional comment. But trust me, I'm not here to help anyone; it's too **bleep** difficult.
>>> “Community Change Makers”
I read about these change-makers with great interest because I fully expected to see names that I equate with people who have made a real difference in the Airtable community. But I guess that wasn't what they meant - it's more about people who have impacted their own business and personal communities with Airtable. This is fine story-telling, but it's really in the interest of furthering Airtable marketing and shaping new user sentiment. It's not really about helping existing users, which, while not my key issue with Khoros, it's certainly a core issue with many who have chimed in with disfavored sentiment.
I think Airtable would be wise to look inward to the people who have religiously assisted hundreds and even thousands of Airtable users to overcome the many dysfunctional and disconnects in new releases, bugs, documentation, and how-to's. These are the people who stay up late and stay on a question until the customer says, "IT'S WORKING! Thank you so much!". These are the real change makers.
I recently saw this on LinkedIn.
I'm sure they probably earned every ounce of the free iPad Airtable comped them. But, when I search for this person to follow them on this fancy-pants new community, it returns zero hits.
I have no free iPad. No free socks. Not even an Airtable pen. But like you, @kuovonne, I gave it my all for many years with one purpose - to help users do amazing things with Airtable. I assume that many of them took our collective wisdom and truly changed the world around them in vastly powerful ways.
Dec 23, 2022 04:21 PM
Hey, @Bill_French congrats on getting off U***** and making it to Neptune! You have definitely been a change maker, both on the Airtable community forums and beyond. You have done amazing things with Airtable and inspired many, many people to do amazing things with Airtable.
Per the first change maker spotlight, the series is about "inspirational creators across the Airtable Community". I suspect that "across the Airtable Community" is referring to a much broader community than the forums, and it takes time for regular users of the old Airtable Community forums to learn, accept, and remember that Airtable is now using that term with a much broader definition.
Dec 25, 2022 05:54 AM
>>> Hey, @Bill_French congrats on getting off U***** and making it to Neptune!
Slyly clever humour right there.
I'm tempted to ask GPT-3 to write a short futuristic story about an old coder who, while on a journey (literally) to Neptune, makes a stop at Uranus to visit a gaggle of exiled crypto-freaks who've discovered that Neptune itself is a matrix-like hologram created in the blockchain. Mesmerised by this discovery, the old coder languishes there for a while, sucking down huge quantities of Rancor’s Toothpick in an attempt to numb the realization that his life was wasted on visions of a no-code world. His boss eventually sends him a Mastodon missive to get off Uranus.
Merry Christmas to anyone who might use this as a GPT prompt and then make a fortune selling it.
Dec 29, 2022 11:35 PM
but fire is still growing and I'm afraid we will need another Fire(Wo)Man to try to refrain our Airtable Discourse's best eyes, brains, hands to leave us.
Who would better write it than what follows ?
I would add than more than Airtable free Consultants for thousands of new comers, they learned us how to think wider about data models and technologies before start to play with another airtable base, fields, views, scripts, automations....
They learned us to know what had been built by themselves beside airtable to report automatically (Google Apps Script) , to use a real CDN outside of airtable but with automated processes between airtable and CDN, and mostly what is Searching my tables and how to do it the fastest way !
Dec 30, 2022 02:03 AM
@Jordan_Scott1 I wanted to add that every time I open the community, I wonder how come nobody can figure out CSS for component on the top of front page in basic desktop view...
Khoros at quick glance seems to be one of those companies that is heavily enterprise sales driven - first we sign contract and then we quickly build all thing we promised (did they use "unified CX" on slides during the meeting? 😉 ). Quite contrary to a product driven company, like Airtable (in my view).
I have got so many customers to use Airtable(from burger joints to VCs), purely because you have built such an amazing product, one level above any competition. I will talk about Airtable to anyone who will listen. I doubt anyone will do the same about a glorified blog camouflaging as a discussion forum 😂
Wishing strong engagement and successful releases in 2023!!!
Jan 02, 2023 01:52 PM
@Jordan_Scott1- also worth noting that there's way too much whitespace taken up by a kudos and reply button. Example screenshot highlighting the zones;
Jan 05, 2023 12:34 AM
Also note our inability to Edit our previous posts. Further to this, I wanted to add a new bug I've found. If a user changes their Avatar, it seems that the forum has their old avatar thumbnail cached and keeps on using it?
Note how when Bill replied to me in another older thread, it hasn't swapped out to my correct new avatar.
Jan 09, 2023 09:02 AM
I was about to say that I have had a made a real impact:
Only to realize that:
As soon as you reduce window size or some people might have zoomed in screens (half the C-suite enterprise users 😉) it breaks.
This is totally minor, but it shows to the quality of software, when a dev cannot make a responsive design and review doesn't do a basic test. Never ever seen layout issues like that Airtable own pages.
Also 1️⃣ more 👉 looks like some of the 😀 are 🙅♂️ ⚒
Feb 03, 2023 09:34 PM
I must say, I used to love coming to the Airtable Community but this new platform is undeniably clunky. It feels cold and like you're on a marketing site versus an actual community of users.
While I'm privately an avid user of Airtable, we at one time began by modeling the community that my team manages for our business after the great things Airtable was doing with Discourse. We've seen how terrible the Khoros platform works in practice elsewhere, and it's both disappointing to see Airtable move away from Discourse and onto Khoros, but also a breath of fresh air to read these comments myself and know that my team made the right choice in building our community in the inverse direction.
I hope to just add to the voice of the users here that this platform is horrendous and absolutely deters me from wanting to participate in this community now or in the future.
As far as my explicit usage goes, while I am not like some of the power users here, I do use Airtable when I need to manage a large project. I used to have such an easy time finding exactly what I needed here previously, and it's unfortunate that I have no idea how to find what I'm looking for anymore. This new platform reminds me more of a clunky chatroom from the early 2000s.
Feb 03, 2023 11:41 PM
I needed 5 clicks to click like on your post...
Feb 04, 2023 06:40 AM
Feb 05, 2023 04:09 AM
Ahah, I thought about doing it a few days ago, did you create it? I'll join.
Feb 05, 2023 12:33 PM
I did not create it; far too swamped with work to do that, but some of the long-time favourite contributors of the Airtable community decided to remedy the mess that Khorus has left us with while at the same time, giving all things "tables" a place to genuinely discuss ideas without the influence of any specific vendors. By all accounts, it looks like they knocked it out of the park - like when Coca-Cola brought back Coke Classic.
Feb 06, 2023 12:00 AM
So since taking note of just how problematic Khoros has been as a community platform with the Airtable community - Now I realise how other communities that I frequent are also using the same platform, with same/similar buggy issues. Considering that both the likes of Microsoft and Autodesk employ Khoros, and now Airtable, it boggles my mind how it's shipped with all the issues that it's brought to the Airtable community.
Feb 06, 2023 12:40 AM
What?? It was really looking like this thing was deployed first time ever. They could not process emoji properly on the first day. Don't tell me Emojis not allowed at Microsoft 🤣