I have had a personal account for years and use it regularly to catalogue a high quantity highly importnat personal information. I opened the app yesterday and the login details no longer work, suddenlty returning the message that my email isn't associated to an active account. My account has seemingly been de-activated with no warning, no explanation, and seemingly no option to re-activate it. I wrote to airtable support to explain this very clearly and they sent me back a template email saying I should use the help centre (which I'd already tried) and declining to address the issue. I even said I'd be happy to pay to upgrade in order to regain access to my account. What is going on?
+9You are asking in the wrong place, unless you want a random slew of opinions as to why - You need to talk to AirTable directly through their support channels.
+1I'm open to opionions as to why, to be honest. I've tried contacting Airtable through their channels, and they've ignored me so far!
Jon_Stephenson wrote:
You are asking in the wrong place, unless you want a random slew of opinions as to why - You need to talk to AirTable directly through their support channels.
You apparently did not get the memo - the general consensus is that support is pretty much not responding to anyone except enterprise customers. These users are left in the cold, and this community is their last hope.
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