On the new Pro Plan...

I just came to the forums to see if I understood it correctly. The email says there is no action required on our part but the new plan that Airtable will be migrating me to has half the workflows/month and half the storage, and also I need to consider how many API calls I am using a month since before I didn't even have a way to see how many I was using a month. What if it was way over 100,000 API calls per month. Obviously there is MAJOR action needed on my part, and soon because I will be migrated automatically in a month.

Does the downgrade in functionality only apply to new plans or to current plans as well?

It applies to everyone.  From the FAQ: "…these will be disabled if they are no longer available on your current plan, but they can be turned back on without any reconfiguration needed if you upgrade."

That's a shame. I wish Airtable would at least be honest with what they are doing. They are essentially downgrading Tier 3 plans to Tier 2 plans and asking them for twice the money if they want to get back to the Tier 3 plans as they were before.

I would have rather they just raised prices and being honest with their intentions.

"The features and functionality offered on Team are very similar to what you are currently using on Pro, with a few specific changes to capacity, storage limits, and features" is very dishonest and they are downplaying how much of a downgrade this change really is.

1. Automation runs have been cut in half to 25,000 automation runs.
2. API calls have been reduced from unlimited to 100,000.
3. Attachment space has been cut in half from 20 GB to 10 GB.
4. Multi-source syncing has been eliminated.

you are right. it is ridiculous. However, I was asking to have a better plan for limit record and 2 way sync, not with the enterprise plan which would cost me 5 times up. Now I will have more than double records and 2 way sync. 
The problem for these new plans is they a eliminated a cheap plan to attract small companies or individuals like it was before with 10$

Only 3 weeks of notice for changes that will highly disrupt a business.

I've learned that Airtable will change their pricing with little notice. Airtable is not reliable for business. Their changes heavily affect my business and I have 3 weeks to find something that fits our use better.

Airtable will fire 250 people out of nowhere and to their clients they'll increase prices with less than 3 weeks notice. 

Yeah, Airtable is not reliable and cannot be trusted as a business platform. The technology has been great, but man, its bad for confidence when you can get rugpulled this bad.

I cannot find anywhere to check the number of API calls I am making. Anybody know where I can find this? 

Very disappointing move from Airtable.

I messaged support about this, and got back a clearly copied-and-pasted message that’s basically “yeah you have to upgrade!  Sucks to suck!” 

EVERYONE in this thread needs to message support and DO NOT LET THEM CLOSE THE TICKET until this is addressed.  We need to do something to get their attention because they clearly don’t give a **bleep** what **bleep** we talk in the forum.

"Love the product, hate company" has been around for years. This is just the x time they 🤮 on their customers and I have had it. 

Heard back from support again today.  More of the "we made these changes based on feedback" (though I don't recall being asked 🤔 🤔) but that they are confident that "with the feature set currently available," we can "find flexibility" in reorganizing our workflows.  They also provided a (not very good) "workaround solution that fall within the capabilities of your current plan" –– I think they misspoke, though, clearly they don't mean my current plan.  I have no problem with the current plan!  It's the plant they're sticking us on that's the issue.  

Alright, fellow Airtable Community.  Like many of you, I have not only used Airtable for 5+ years, ive evangelized for it.  We've gotten several of our clients on the platform, and even other business owners who have liked how organized we are — I can think of five teams on Airtable now because we pushed them to use it.  Like you all, I love this platform because it is genuinely the best option, but now I feel like they're pulling the rug out from under us.  This is just an unbelievably shtty way to treat loyal customers, and they need to do better.  Something, anything to help us out.  

Here are some ideas for how Airtable could handle this better:

• Let pro users keep the pro plan through the end of their annual billing cycle, or better yet, give a full 1-year window to adjust
• Give Pro users who use features they are deleting a free upgrade to Business the same way they gave plus users a free upgrade to Pro
• Give Pro users the same discount that formerly Plus users get because of the reduced value
• Give Pro users some discount – even a little one – on an upgrade to Business as a gesture of good faith that they don't actively fking hate us

I'm very confused.  The $20 is the Team Plan, and the info I am currently looking at shows the Team Plan has 50,000 Automation Runs per month, which is what Pro currently has.  Same with API calls per month, its showing 100,000 which is was Pro currently has.  Attachment space also shows 20GB on Team Plan, still on par with Pro.  And last item is multi-source syncing which Pro doesnt have.

https://airtable.com/wsph4q0EunTqXSb0G/workspace/plans?ref=bp.sftwsu#featureGrid

Am I missing information or looking at incorrect information?

sidenote: I am seeing the email with the information you've listed and the email was dated August 23rd.  I'm viewing the link I posted as of today, August 30th.  Have they made some adjustments?

You're looking at the your current workspace which is still on Pro.  Once you get switched to teams, you will only get 25,000 runs and 10GB attachment space.  The new plans are here.

You're wrong about pro not having multi-source sync.  I'm currently on the pro plan and we are using multi-source sync in several places.

what an absolute dumpster fire this is.  their info was intentionally misleading and i'm getting tired of Airtable intentionally being vague with information just to get users to upgrade.  what happens when i hit 25,000 automation runs? does the system just stop working?

This is a bit late, and a bit of a tangent, but I'm also concerned about only allowing 1 "sync source" per Base on Team (link) :

The best interpretation I've come up with is that each base can only sync in info from 1 source (whether it's another table, gCal, or 1 of the other sync integrations). The fact that you're allowed to have 10 synced Tables, but only 1 sync source is one of the reasons I'm questioning my own interpretation.


@Scott_Hoek, @ScottWorld or any others have thoughts on this? If it's truly only 1 table or external source per Base, this will require almost as much rework as the API limitations. 

Edit: this thread from June suggests that Enterprise used to allow >100, and then a max of 100 "outgoing syncs" (ie 100 synced views across all tables in the Base), which might be indicating the same thing (in electronics they often talk about 'sources' and 'sinks' on current, so the terminology kinda-sorta makes sense). But the fact that they're cut that in half (or more) across ALL plans is still pretty unbelievable.

Yes, it does. Have had this happen in their current pricing model.

In defense of Airtable (I know, I know) 25,000 is a lot of automation runs.  At first it may not seem like it compared to Make with 40,000 included actions per month, but in practice, one make automation is probably 5-10+ actions minimum, where as one Airtable automation run is just... one Airtable automation run.  

We have a LOT of automations across our many MANY bases and I've never come close to even 10,000 automation runs in a month – except one time where we had two automations that kept triggering each other and we ate through the previously allowed 50,000 runs in about a day.  But we emailed support and they kindly reset the counter for us.  

I think with a little planning most people can work with the 25,000.  If you need more, I'd look into one of the other platforms.  I don't disagree that they should honor the old limits for existing users, but just trying to accept reality I think that's where we are. 

I think that "Sync Sources" is referring to only external sync sources, and not other Airtable tables.  I could be wrong, but the alternative would seem...silly.

The other day, the gentleman who writes Airtable's documentation commented on a post somewhere – I don't remember his name, but perhaps if he's perusing the forum he can clarify?

That airtable hasn't built a stopgap for iteratively looping automations triggering each other is so upsetting to me. I've done this twice: once, airtable reset my count -- the second time, I was afraid to ask. But why not build in a limiter like zapier.

I'm fine with the 25k limit (but will need to upgrade for sync reasons) -- the looping automation feature they dropped this year allowed me to pass so many automation heavy processes over to loops.

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@Scott_Hoek wrote:

I think that "Sync Sources" is referring to only external sync sources, and not other Airtable tables.

 

 

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This would be the least-bad option for this particular change. So here's hoping.🙄

Has anyone created a new Base or Workspace on a Team plan yet? I'm seeing a "Try for Free" emblem, but it looks like I can't get that from an existing account, so may need to spoof a new email to make use of the free trial (since I am somewhat more guarded about tossing extra money to AT at the moment).

Update: I was able to create a new Team workspace and test a few things related to Sync. 

Based on my testing, I'm hitting limits (ie I get sent to the "Plans/Pricing" page for my workspace) when trying to add an 11th synced table, but I'm not hitting limits on the following:

- Adding a synced table (if < 10) from a 2nd non-AT source (have done so w/ gCal and GitHub)
- Adding multiple sync sources to the same table (all of which are AT sources)

So I'm wondering if these limits are actually in place yet, or this test workspace will have some of my sources pulled on Sept 18th. Such an exciting mystery!

/s

@patmartinson did you ever find out the answer for this?

The decisions on sync sources from other Airtable bases are crucial for us – would love to know where the puck landed.