I’m developing a CRM base and needed help on a problem I have.
I have a table that collects information about customers. Each record in this table is created when my customers complete a form during checkout on my website. One column in this base generates a “Member ID” that is unique to each record.
The online merchant that I use generates an order ID for each transaction. I would have like to have kept it simple and used the order ID as the customer’s “Member ID” but because the products I’m selling are recurring subscriptions, a new order ID is generated at each renewal. I obviously don’t want this because a customer will have multiple ID’s.
Instead, I want to be able to link the order ID to a member ID. The only data that is generated on the exported Order .csv file that could be used to match to my customers table is an email address. None of the other tables in my base use an email address as the primary field.
So, my question is: Is there a way to take information from my “Customers” table and re-arrange it so that it is created in a new table where the e-mail address is now the primary field? I’d like to do this within airtable.
The work around that I’ve found is to have Zapier copy information from my “Customers” table into a new “bridge” table. The e-mail address is now the primary field in the bridge table. From there, I can link an e-mail account to a customer/member ID and then now to the imported Order ID’s field.
Is there a simpler way to do this and that is contained inside of Airtable?
Thanks and hopefully I explained everything clearly.