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Help needed - Updating a record triggers send email action twice?

J
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Hi,

I’m new to airtable and could really need some help.

I’m trying to automate a flow where an email is send to a client every time a new attachment is added to an existing record.

For that purpose i’m using the build-in automation feature.

The trigger I’m using is “When a record is updated”, View “Grid view”, and Fields “Attachment”.

The action i’m using is the Gmail: send email.

All this works fine.

My problem is that is sends the email twice when I upload a new attachment?

I have tried the same setup with Slack, and also here is triggers the actions twice.

What am I doing wrong?

Any help is much appreciated!

Best regards,
Jarl

Best answer by Jarl_Rosenlykke

Nick_Dennis wrote:

I have had problems using “When a record is updated” as the trigger, because it fires every time the record is updated at all. I recommend using “When a record matches conditions” or “When a record enters a view” and creating a unique view or condition that will only fire once when a new attachment is added.


Thanks @Nick_Dennis,

I solved it by created a “Last Modified” column that monitors the Attachment column. This way the emails and slack messages only triggers once.

Thanks for pointing me in that direction.

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  • Nick_Dennis
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  • November 9, 2020

I have had problems using “When a record is updated” as the trigger, because it fires every time the record is updated at all. I recommend using “When a record matches conditions” or “When a record enters a view” and creating a unique view or condition that will only fire once when a new attachment is added.

J
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    Jarl_Rosenlykke
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  • Jarl_Rosenlykke
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  • November 10, 2020
Nick_Dennis wrote:

I have had problems using “When a record is updated” as the trigger, because it fires every time the record is updated at all. I recommend using “When a record matches conditions” or “When a record enters a view” and creating a unique view or condition that will only fire once when a new attachment is added.


Thanks @Nick_Dennis,

I solved it by created a “Last Modified” column that monitors the Attachment column. This way the emails and slack messages only triggers once.

Thanks for pointing me in that direction.

N
T
2 people like this
  • N
    Nick_Dennis
  • T
    Thomas_de_Beauc

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