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Email, Records as Attachment

  • August 13, 2021
  • 9 replies
  • 40 views

I got as far as selecting my records - but it won’t let me insert them. This is the last step before I can test the email.

Why won’t it let me insert the selected records ?

9 replies

  • Author
  • New Participant
  • August 13, 2021

If I skip this test and run the automation - it sends the email just fine.


Databaser
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  • Brainy
  • August 15, 2021

If I skip this test and run the automation - it sends the email just fine.


Hi @Orthomedisurg and welcome to the community!

Did you test all the previous steps?


  • Author
  • New Participant
  • August 19, 2021

Yes - I’ve tested all the previous steps - and there are no problems. I’m really stumped. I don’t understand why it won’t let me insert records as attachments.


  • Author
  • New Participant
  • August 19, 2021

I also don’t have a lot of steps.

  1. trigger at the Time 5pm daily - test done
  2. find records in income table with service date set to ‘today’ - test done
  3. send email … to … subject … message … and then attachment is where the problem is.

  • Author
  • New Participant
  • August 19, 2021

Hi @Orthomedisurg and welcome to the community!

Did you test all the previous steps?


Thank you for helping.


Databaser
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  • Brainy
  • August 20, 2021

Thank you for helping.


It appears that if you add the “find records” action, it doesn’t allow you to attach the documents from your found records.

@ScottWorld , do you know more?


  • New Participant
  • January 21, 2022

It appears that if you add the “find records” action, it doesn’t allow you to attach the documents from your found records.

@ScottWorld , do you know more?


@Databaser and @ScottWorld - any update on this thread? I am experiencing the same issue. I need to attach the record in hopes of receiving a .CSV file instead of rendering the record as HTML.


ScottWorld
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  • Genius
  • January 22, 2022

Sorry, just seeing this thread now for the first time!

I was able to get the attachments to appear in the Attachments field by choosing this path:

The “Find Records” step > “Records” > “Field Values” > the Attachment field > then where it says “Flatten”, choose “Insert”.

The CSV format is not supported by Automations at this time.

To workaround this problem, you would likely be able to write a custom script to handle this for you. Or if you’re looking for a low-code way of handling this, you could use my favorite automation tool Integromat, which has built-in CSV integrations:


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@Databaser and @ScottWorld - any update on this thread? I am experiencing the same issue. I need to attach the record in hopes of receiving a .CSV file instead of rendering the record as HTML.


this worked form me, had no idea how to attach all files in one single email from all records.