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Ok, here's the workflow I'm trying to create:

  1. User 1 creates a new ticket by completing a form. (Easy)
  2. Automation generates an email to User 2, notifying them of the new ticket, including a few details and a link that opens the record in another form, which includes the details from the original ticket submitted and the ability to update the status and other fields as needed, then submitting the form to update the ticket. (???)
  3. User 1 gets an automated email, notifying them of the updated ticket. (Also easy)

Is it possible to generate url that will open the record in a form to be updated and submitted? If not, could I instead generate a link that opens the record in an interface that I design for that purpose? 

I'm trying to minimize the opportunity for either user to get confused by other records or the Airtable interface, since neither of them will be Airtable users.

Any creative ideas?

Thank you!!!

Yes, this can be done very easily with Fillout’s advanced forms for Airtable.

Fillout is 100% free, and it offers hundreds of features that Airtable’s native forms don’t offer, including the ability to update Airtable records using a form with a unique link per record, display Airtable lookup fields on forms, control access to a form via SSO or email domains, perform math or other live calculations on your forms, accept payments on forms, collect signatures on a form, create multi-page forms with conditional paths, create new linked records on a form, connect a single form to dozens of external apps simultaneously, add CAPTCHAs to your form, and much more.

I show how to use a few of the advanced features of Fillout on these 2 Airtable podcast episodes:

Hope this helps! If you’d like to hire the best Airtable consultant to help you with anything Airtable-related, please feel free to contact me through my website: Airtable consultant — ScottWorld

Hi there!

At miniExtensions, we've built a third-party form that offers various flexible options to get more out of Airtable. These options include creating a URL to edit existing records with the form and sending emails after submission:

  • This feature will give you a URL to create a formula field that creates a unique URL for each record.

 

  • You can also configure the email body, subject, and sender using other fields in your Airtable, giving you full control over the content and personalization of the emails sent after submission:

 

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