Hi @AirtableIsGreat ,

Forms in Airtable always create new records, they never update existing records.

You have 2 options for working around this limitation:

1. You can have your form feed into an additional table that acts as the repository for all of your form submissions, and then you can create an automation in Airtable that finds the original record in the original table and updates the original record with the data from the form. You would also need to prefill the form if you want users to see existing data, which can get quite complex and doesn’t support attachment fields.

2. However, the much quicker, much easier, and much more bulletproof way to have a form that updates existing Airtable records is to simply use Fillout's advanced forms for Airtable. You wouldn't even need to prefill the form because it automatically pulls in all the record data that you'd like to see on the form.

Fillout is 100% free, and it offers hundreds of features that Airtable’s native forms don’t offer, including the ability to update Airtable records using a form, display Airtable lookup fields on forms, control access to a form via SSO or email domains, perform math or other live calculations on your forms, accept payments on forms, collect signatures on a form, create multi-page forms with conditional paths, create new linked records on a form, connect a single form to dozens of external apps simultaneously, add CAPTCHAs to your form, and much more.

I show how to use a few of the advanced features of Fillout on these 2 Airtable podcast episodes:

• Using Fillout to create an eSignature approval process with PDF file creation.
• Using Fillout to create an order entry form with line items.

Hope this helps! If you’d like to hire the best Airtable consultant to help you with anything Airtable-related, please feel free to contact me through my website: Airtable consultant — ScottWorld

Ahh yeah, you can't update records with forms directly I'm afraid.  You can use automations to update your forms indirectly though, and Airtable put together a guide on how to do that here: https://support.airtable.com/docs/use-case-update-records-via-a-form

Hi there!

At miniExtensions, we've built a third-party form that offers various flexible options to get more out of Airtable. These options include editing submissions with a unique URL per record:

For your use case, you could use one or two forms, depending on what you want to show the clients when asking for feedback:

• With one form for booked calls and feedback your clients will be able to add the feedback to the same record; however, they can also see and modify the other fields.
• With two forms, you can have one for the booked calls without the feedback field, and another one exclusively to add the feedback, where the call fields are read-only or hidden.