Skip to main content

Hey Airtable Community,

I’m new to Airtable and trying to set up an automation to send an email when a task is marked complete, but it’s not working. The automation seems to start, but no emails go out. I need help figuring this out!

Details:

  • Using Airtable Team plan on Chrome (Mac).
  • I have a “Tasks” table with columns: “Task Name” (text), “Due Date” (date), and “Done” (checkbox).
  • Automation goal: Send an email to my team (e.g., me@example.com) when “Done” is checked.
  • Automation setup:
    • Trigger: When “Done” checkbox is checked in Tasks.
    • Action: Send email with task name and due date.
  • Problem: Automation runs (logs say “triggered”), but no email is sent. No error messages.
  • Steps I tried:
    1. Checked my email address is correct.
    2. Tested with a different email—still no email.
    3. Made sure the task has “Done” checked.
    4. Looked at Airtable’s automation help page but got stuck.

Questions:

  1. Why aren’t my emails sending?
  2. Is there something I need to set up in Airtable to make emails work?
  3. Any simple tips to fix this automation?

I read the Community Guidelines and want this to work for my team’s tasks. Thanks for any help!

Hey ​@davidjames874

Would you mind sending screenshots of the automation and of the execution log (history).
That should be enough for us to debug it.

Also, are you using Airtable native Send Email action block, or Gmail, Outlook, or other?

Mike, Consultant @ Automatic Nation 


Hey ​@davidjames874  as Mike said, you should share a screenshot with the error so we can now a little bit more. 

 


Hey ​@Mike_AutomaticN ,

Thanks for the quick response! I’m using Airtable’s native Send Email action. I checked the execution log and noticed a bounced email issue, so I contacted Airtable support, and they lifted the hold on my email address. It’s working now, so I’m all set. Appreciate the help!

Best,​@davidjames874 


Reply