Form Multiple Selection errors in Incognito Windows

Hello,

Our team has built out a form for users to sign up for training from a few categories. We do this by using separate fields with different rules to pull data by the training’s specific name. All of the trainings feed in from a Google Calendar, and the form feeds in from a grid of those calendar events.

The form works great when used normally! However, we had a user experience frustration when these fields would not allow them to select multiple trainings. We discovered that in incognito mode (only tried in Chrome so far), users could select 1 training per category, but when selecting multiple would recieve a “Cannot see this data” error.

Interestingly, users can select the same named training (differing dates) with no issue. As soon as they choose a training with a separtate name, they recieve the same error.

Again, thw form works properly when not in incognito. Is there an internal way to fix this error to let users select different trainings?

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That’s odd, because forms shouldn’t operate any differently in incognito mode. You may want to open a support ticket with support@airtable.com to let them know about the troubles you’re having.

In the meantime, you may also want to try rebuilding your form in Fillout’s advanced forms for Airtable, which is 100% free and offers hundreds of advanced form features that Airtable's forms don’t offer, including the ability to update records from a form or automatically generate PDF files from a form.

In your case, Fillout might simply be a good way to workaround any issues that you are currently encountering with Airtable’s forms.

- ScottWorld, Expert Airtable Consultant

Interesting! What’s a ‘category’ in this context? Any chance you could share a screenshot of the table setup? Would love to try to recreate the error

I didn’t think that it should be operating differently. In all our teams tests we didn’t think to try incognito, but even clearing cookies & cache doesn’t effect it.

@TheTimeSavingCo Our ‘categories’ in this context are groups of trainings based on a general theme. For instance in the screenshot in the post, “Documentation” training is under a “Core Function” as well as 3 other trainings. We have 6 categories total (with 1 being a Special Features & catch-all for those that slip through).

In airtable, all trainings are built into the same table imported from a Google Calendar. In our form, we have specific Rules & Filters to only show those trainings. Otherwise each “Training Sessions” question on our form is built the same (with differing filters).