Skip to main content

JIRA Cloud Sync Issue

  • March 15, 2023
  • 3 replies
  • 88 views

Forum|alt.badge.img+2

Hi all,

Wondering if any one has experience of syncing Airtable with JIRA Cloud, I've setup a sysnc'd table in Airtable to pul our service desk data so I can build a dashboard, however some of our custom fields have not been pulled though one example is Organisations, this is a key field I need to build a useful dashboard.

 

Any help would really be appreciated.

 

Thanks in Advance

 

Matt

3 replies

Forum|alt.badge.img+1
  • New Participant
  • March 23, 2023

Hi, I have the same issue. Using different Jira filters as sources, different custom fields are offered to be synched. And I couldn't spot any rule or pattern based on what criteria, airtable is doing that. Any help will be really appreciated.


Forum|alt.badge.img
  • New Participant
  • April 11, 2023

Hello. I just ran into this problem as well, and luckily I've just recently redone our entire Jira schemes and was able to easily debug the issue for this. It appears that Airtable is looking at the Create screen for picking up these fields to sync. If your custom field is not present on that screen, it will likely not show up as a field to sync into Airtable.


Guillaume_Boill
Forum|alt.badge.img+12

I tested the intregration feature when it got released and could not figure out why so few fields were getting synced (8 exactly), some of which even remaining empty. Now months after I see no progress and am also at a loss when it comes to understanding which fields actually get synced... Is the feature of value to anyone?!?