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Hi there,

I am using webhooks to send data from our base to our application endpoint, but we've observed that if our endpoint fails to respond correctly, the webhook is retried many times.

While we work on making our endpoint more resilient, the volume of retries can cause issues.

Is there any setting, configuration, or recommended best practice from your end that we can use as a workaround to prevent or immediately stop a webhook from retrying upon the first failure?

Our goal is to have more direct control over the retry behavior to avoid overloading our systems during an incident.

Thank you for your guidance.

Hmm, I don’t think so I’m afraid.  Went to double check the docs and they only mentioned the up to 13 pings, but nothing about turning off the retries https://airtable.com/developers/web/api/webhooks-overview#webhook-notification-delivery

 

I reckon you should open a support ticket directly to see whether they can help


Hey ​@UmerSajjad,

Following with Adam’s answer above, you will probably want to email support (support@airtable.com).
They are usually very helpful and answer within a short time frame :D

Hope this helps! If you do get a response, please make sure to post it here for future readers (and myself!).

Mike, Consultant @ Automatic Nation


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