I am trying to make a formula that tracks how long a record has a certain “Status”.
If the status is “Open”, the timer starts.
If the status is “Pending”, the timer stops, and stores the value that it was just before the field was switched to pending.
I also want this timer to start incrementing again if the record is moved from “Pending” back to “Open” (so, not starting from zero, but starting from the paused time.
I thought this should be fairly simple, but I’m not sure how to make it work. Thanks
