+3I've been tasked to create an interface that serves as a self-help page for people who encounter common tech issues. I also want them to be able to rate whether the solution helped them, but seems when using record interface won't allow a public user to interact with the rating element even after making it editable. Everything else is working except this component.
Is there a workaround for this?
Best answer by Kenneth_Raghuna
You could try creating a feedback form that links to the solution record. On each solution page, you can have a button that prefills the linked field with the solution record so the user is only providing the rating, and anything else you want (maybe. a notes field).
+20You could try creating a feedback form that links to the solution record. On each solution page, you can have a button that prefills the linked field with the solution record so the user is only providing the rating, and anything else you want (maybe. a notes field).
+11@opptcunysps , I agree that the architecture @Kenneth_Raghuna proposes is the best way to achieve this. I built a minimal demo of how to set this up.
This is how the backend looks like:
Also on this link you can copy the base I used for the setup.
Hope you find this useful 🙂
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