We sell internet data plans, customers often need technical support.

We need a way to handle support tickets, preferably within Airtable so we can see all of the relevant details for each customers.

Ideally, customers would start with a form on the site that they use, that will find them and add a ticket to Airtable.

We would like to be able to see all relevant customer detail.

We want to be able to tag the ticket with issues, make comments, we want to be able to mark as closed and so on, any takers or suggestions on how to accomplish this?