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 At Airtable, we want to empower you, our Builders, with the solutions and information you need to do powerful work with Airtable. We understand that efficient problem-solving and easy access to information are crucial, and wanted to share  these resources to help you maximize your success with Airtable.

 

Connect and Collaborate with the Airtable Community

The Airtable Community is our vibrant hub for peer-to-peer support and innovative ideas. It's a dynamic space where builders can connect, exchange knowledge, and discover powerful Airtable strategies:

  • Post your questions on our Ask the Community forums (be sure to register for an account using Airtable SSO first!). No question is too small, and if you have a solution to contribute to a fellow builder, don’t be shy! Everyone has a unique perspective so don’t hesitate to share yours.
  • Join a user group to collaborate with fellow enthusiasts, and attend monthly events in  those groups! Airtable user groups are volunteer-led by fellow builders, so you’re learning  from experts.
  • Share what you build on our Show and Tell board to inspire others. It’s a great way to celebrate yourself, and you can even cross link your posts to your LinkedIn page for even more inspiration. 

 

Enhance Your Skills with Airtable Academy

If you’re  looking to master  the platform, the Airtable Academy is your dedicated resource. It's an excellent way to deepen your understanding and expand your Airtable expertise at your own pace, offering a comprehensive suite of educational tools designed to elevate your skills.

  • Curated Learning Paths: Follow structured sequences of courses designed to build specific skill sets or master particular aspects of Airtable. These paths guide you through a logical progression of learning, ensuring a comprehensive understanding.
  • Self-Paced Courses, Quick-Starts, and User Guides: Dive into individual topics and features at your own speed. These lessons allow you to learn key concepts and practical skills on demand, fitting seamlessly into your schedule.
  • Certifications: Validate your expertise and showcase your proficiency in Airtable by earning official certifications. These credentials demonstrate your mastery to peers and potential employers, proving your capability with the platform.

✨Pro-tip: Add your certification to your LinkedIn profile! 

 

 

 

Get Direct Support from Our Help Center

If you have product or account questions, our Help Center is the best destination for help. Here you can review articles for all Airtable products and features, or ask questions  to the Airtable AI Help Bot to guide you to the information you need quickly. 

 

To get the most out of our chatbot:

  • Ask a direct question instead of describing an issue or explaining what is happening
    • ✅Do this: How do I remove a collaborator from my workspace? 
    • 🚫Don’t do this: My employee is no longer with the company and I want to remove them from my workspace so I’m no longer charged. 
  • Do not repeat the same question or statement multiple times back-to-back. Repeating the same question or statement multiple times causes the chatbot to loop. 
    • 🚫Don’t do this: Airtable charged my account twice!
      • RESPONSE FROM CHATBOT]
      •  Airtable charged my account twice! 
    • ✅Do this: I have two charges from Airtable when I should only have one. Help me start the refund process.  
  • Ask questions about Airtable, its features, or using Airtable instead of questions about your account-specific bases or apps. Currently, the Airtable’s AI Help Bot can’t access your account or workspace details.
    • ✅Do this: How do I reset my password associated with my Airtable account?
    • 🚫Don’t do this: Can you help me log in to my Airtable connected to  “jenny@exampleAT.com?” 
    • ✅Do this: How do I create a two way sync between records in different bases?  
    • 🚫Don’t do this: How do I create a two way sync between records in my "Daily tasks"  table in my “https://airtable.com/app6Gc/EXAMPLE A base” to my "Weekly tasks" table in my “https://airtable.com/app6Gc/EXAMPLE B base?”
  • Only ask questions about workspaces where you are the workspace Owner/have Owner permissions. Our support team cannot provide you with account or billing information unless you have Owner permissions.
  • If you’re requesting a refund or looking for help with something specific to your account or plan, be sure you: 


If you can’t find the information you’re looking for, or need more support - Airtable’s AI Help Bot will collect your details and pass them to the support team over email to create a support case for you.

 

We’re so happy to have you as a part of the Airtable Community, and hope that these resources are helpful! 

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