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The first time I decided to use airtable

 

For the purpose of familiarization, I went through the steps of onboarding

 

I chose a template about “cinema” - it drew everything for me, some data had already been entered, and displayed further steps in the left menu (see screenshot)

And so I go through these steps, add my data, create new tables and records, and spent two hours on it.

And finally, I click on “Remove sample data” in the hope that it will delete all these movie mocks and leave only mine - but alas, it deletes ALL RECORDS ALTOGETHER.

 

All sorts of “Undo”, “snapshots”, digging in the trash - nothing could get my data back.

 

This is probably a message for support, but alas, everything is so riddled with bots that it is impossible to turn to someone for help.

 

 

Wow, that is extremely frustrating. I guess Airtable didn’t spend much time testing these AI features before rolling them out.

Just curious — were your records brand new records, or did you type over the existing sample records? 

But yeah, you would need to open a support ticket with support@airtable.com to tell them about this.

- ScottWorld, Expert Airtable Consultant

Ouchhh. I see how frustrating that can be. But being Airtable the amazing tool that it is, I would encourage you to give it a second chance. 
 

Feel free to reach out if you have any question in the near future. I’d be happy to show you around and make sure you get to enjoy it as much as I do. 
 

Mike, Consultant @ Automatic Nation 

Hey ​@Xiandomy,


Thank you for sharing your experience here. I know our Support Team has also been in touch with you but just wanted to share with the thread that we’ve ensured that this won't happen to users again. Thank you again for flagging so we can make out experience better for everyone!

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