I really, really wish there was a better chat function for individual records other than the activity screen.
This would be solved if I, as an administrator, could turn on and off who gets an email when someone comments in the Activity. But we have content that can be touched by multiple different people, sometimes over months, and the folks who discuss it at the beginning don’t always need to get pinged when someone else is discussing it weeks or months later. The rest of my office are reluctant users, so being able to remove any barriers or extra work is essential to getting them to engage with it more fully.