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Email automation not working due to billing plan

  • October 25, 2020
  • 5 replies
  • 32 views

Hi all,

I have email automation that I want to use that sends confirmation emails to clients.
I already set up a paid pro plan, but I am still within the trial period.

Now when I test the automation it says that my plan does not support this.
Does this only work on the enterprise plan?

Thank you!

5 replies

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As far as I remember, it will srart working once your trial is finished. For some reason although you are on PRO trial not all pro features are available u till you convert it to paid plan.
I guess mail to “external” mail adress feature is disabled to prevent people from creating free accounts and sending loads of spamm mail or it might be some torally different reason :slightly_smiling_face:


  • Author
  • New Participant
  • October 25, 2020

As far as I remember, it will srart working once your trial is finished. For some reason although you are on PRO trial not all pro features are available u till you convert it to paid plan.
I guess mail to “external” mail adress feature is disabled to prevent people from creating free accounts and sending loads of spamm mail or it might be some torally different reason :slightly_smiling_face:


Thanks for you reply,

I can understand that reason, But I need it to be active now…
I’m ok with being credited for it now instead of after the trial.


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You should contact airtable support to help you out about this.


  • Author
  • New Participant
  • October 26, 2020

@Airtable_Admin1 @Airtable_Administrat
Anyone that can helpt with this?


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  • Inspiring
  • October 26, 2020

@Airtable_Admin1 @Airtable_Administrat
Anyone that can helpt with this?


Hi @Development_De_Snels

You can also email directly to support@airtable.com, they send out a “form” email, just reply back and say you need help.

Hope this helps.

Mary Kay