I am reaching out here in desperation because the “contact support” feature in Airtable does not work at all in my workspace, across multiple browsers and devices.

Firstly, my “Team” plan workspace has a base, and my base has a form. It is the only form present in the base.

After the recent UI update, that form is not visible in the “Forms” tab on the top middle. The system pretends that my base doesn’t have any forms.

However, I can still access the form via my bookmarked public link. Additionally, I can submit the form and it successfully will add a record to my base.

I need to edit this form, but it is currently not possible to access the edit page of the form.

Normally, I would reach out to Support about this. However, when I click the “?” icon on the bottom left and then select “Message Support”, it opens up a blank white rectangle on the bottom right of the screen that does nothing.

I know from experience that this should be a chatbot interface. But instead, it is a blank white box that does nothing. See the image here for an example:

I have tried using different bases, different devices (Windows), different wifi networks, and different browsers (Brave and Chrome).

I have tried toggling browser settings related to cookies, scripts, privacy and security, etc.

Nothing has worked to improve this situation.

I have been an ardent Airtable user since 2020 and have never before encountered such a glaring failure.

This experience has been very disappointing. I expect higher reliability standards from Airtable.

Please respond to me here or DM me with a way to get in contact with Airtable Support.

Thank you.