I’m trying to troubleshoot an error that’s coming up on a Zap of mine with little luck. Everything works except the last step, which involves updating a field in Airtable with a ticket ID retrieved from Freshdesk. I receive the following error:

Invalid permissions, or the requested model was not found. Check that both your user and your token have the required permissions, and that the model names and/or ids are correct.

I’m not having much luck with this one because I have the exact same zap set up for another table in the same base, exactly the same way, and that one returns no such error and runs successfully. Just to go through each part on this step:

1. The airtable account and action (Update record) are correct, same as the zap that is working properly
2. The configure step connects to the correct base, the right table, and references the record from previous steps and the retrieved freshdesk ticket ID, same as the properly working zap

But for some reason, this one gives the error when all others are working properly. I’ve tried refreshing everything, clearing out the data and re-entering it, and no luck. I don’t know what could be causing the error for this specific instance.