Publicly Hosted Image URL not populating in emails

Hey ​@jeans886,

Just to get the full picture. 
1. Where are you hosting the image?

2.Are you mapping the url from a different action on your automation, or are you using the plain static url?

3.Is the image on the email not shown even as soon as the email goes out, or is it shown initially but it breaks after some time? To undersrand if it is a temporary hosting. 

​@jeans886 

What is the URL that you are using in your email?

Also, some notes for you:

• You’ll need to make sure that your URL ends with the proper file extension, such as .jpg.

• You’ll also need to make sure that your URL leads to the image itself, not to a “wrapper web page” (such as a Google Drive page) that contains the image within the web page.

• Also, the image needs to be publicly accessible to the general public, which you can test by trying to go to that image in an incognito browser window.

Hope this helps!

If you’d like to hire the best Airtable consultant to help you with anything Airtable-related, please feel free to contact me through my website: Airtable consultant — ScottWorld

The URL is hosted in Hubspot, and ends in .svg. Is it not working because it’s ending in .svg?

The image does not show as soon as the email goes out.

It is pulling up correctly in incognito window when I type in the .svg url.

Mhmm I’m on my phone now so I cannot do much testing. But did you try testing with a different url, maybe even a different image/format and see how that works? You can get any image from Google. 
 

Please keep us posted on progress!

Please post the exact URL that you are using. It’s possible that your image or URL doesn’t match the criteria that I listed in my post above.

- ScottWorld, Expert Airtable Consultant

Switched it to a .png file and now it’s working! Thank you guys so much for all your help!

Wow, great to know!