Published Form missing Helper Text

Are you certain that you published the form again after adding the helper text?

You may also want to disable any web browser extensions that you have installed, in case they might be interfering. Also, I would try it in a different web browser altogether. 

If you still can’t get it work, I would open a support ticket with support@airtable.com, and you can always turn to Fillout’s advanced forms for Airtable in the meantime until you get it resolved.

Fillout offers tons of different options for displaying helper text onscreen, along with hundreds of other advanced features that Airtable doesn’t natively offer.

Hope this helps! If you’d like to hire an expert Airtable consultant to help you with anything Airtable-related, please feel free to contact me through my website: Airtable consultant — ScottWorld 

The helper text has been on since I initially published the form. I have tried two browsers, Safari & Chrome, each with no extensions installed.

Hm, I tried replicating your issue but the helper text worked fine for me I'm afraid.  If you can share a read only invite link to a duplicated copy of your base with no records in it I'd be happy to see what I can figure out!

Having the same issue - tried different browsers and republishing, but no helper text is showing on a public form (not logged in view)

Hmmm, very weird… I’m not seeing this issue on my end, so it must be a bug that’s affecting some Airtable customers but not others.

Be sure to report it to support@airtable.com, and in the meantime, I would recommend using Fillout’s advanced forms for Airtable.

Fillout is 100% free, and it offers hundreds of features that Airtable’s native forms don’t offer, including the ability to update Airtable records using a form, create custom PDF files from a form submission, accept payments on forms, pre-fetch dynamic data from an Airtable record, customize the style and branding of your form, customize a theme for your form, display Airtable lookup fields on forms, create new linked records on a form, add a login page to your form, perform math or other live calculations on your forms, collect signatures on a form, create multi-page forms with conditional paths, connect a single form to dozens of external apps simultaneously, add CAPTCHAs to your form, and much more.

I show how to use a few of the advanced features of Fillout on these 2 Airtable podcast episodes:

• Using Fillout to update an existing Airtable record & create an eSignature approval process with PDF file creation.
• Using Fillout to create an order entry form with line items.

Hope this helps! If you’d like to hire the best Airtable consultant to help you with anything Airtable-related, please feel free to contact me through my website: Airtable consultant — ScottWorld