Skip to main content
Solved

Urgent: Missing Databases After Account Upgrade

  • November 14, 2025
  • 4 replies
  • 44 views
J
Forum|alt.badge.img+2

Hello the Community !

I received a message informing me that I needed to upgrade my Airtable access. I assumed this was because I had reached one year of usage, so I proceeded with the payment of the requested USD 240.

However, after logging into my account, all my databases disappeared. I can no longer access any of my bases, and I would like to know how I can recover them or regain access.

Last year, I paid for Airtable with my personal email/account, and this year I made the payment using my professional email/account. Could this be the reason why I no longer see my databases?

Thank you in advance for your help — this data is essential for my work, and I realy appreciate your support.

Kind regards,
Alexandre

Best answer by GCheung

​@JobMatchPro It looks like our Support team has reached out and hopefully can help you get this sorted out!

    J

    4 replies

    TheTimeSavingCo
    Forum|alt.badge.img+31

    Last year, I paid for Airtable with my personal email/account, and this year I made the payment using my professional email/account. Could this be the reason why I no longer see my databases?

    Hm so just to confirm, you’re logging in with your personal email / account, but you can’t see any of your bases?

    And you can see both your personal email and professional email in the same workspace?


    ---

    I’d highly recommend opening a support ticket directly with Airtable to get a quicker response in the meantime as well
     

    Adam, Airtable Consultant - thetimesaving.company
    J
    Mike_AutomaticN
    Forum|alt.badge.img+28

    Hey ​@JobMatchPro,

    You can also email support@airtable.com. Make sure to ask for a human response :D 

     

    Mike

    J
    GCheung
    Forum|alt.badge.img+17
    • GCheungCommunity Manager
    • Community Manager
    • Answer
    • November 14, 2025

    ​@JobMatchPro It looks like our Support team has reached out and hopefully can help you get this sorted out!

    Sr. Program Manager, Community @ Airtable (DM me to discuss: Community, cute dogs, & SF Bay Area dining scene)
    J
    J
    Forum|alt.badge.img+2
    • JobMatchPro
    • Author
    • New Participant
    • November 15, 2025

    Thanks a lot for your message! Yes, the Support team reached out to me, and everything is now resolved. I really appreciate the quick assistance — it was a huge relief to get my bases back.

    Thanks again for your support!

    GCheung
    Terms & ConditionsAccessibility statement