Urgent: Missing Databases After Account Upgrade

Question

Hello the Community !I received a message informing me that I needed to upgrade my Airtable access. I assumed this was because I had reached one year of usage, so I proceeded with the payment of the requested USD 240.However, after logging into my account, all my databases disappeared. I can no longer access any of my bases, and I would like to know how I can recover them or regain access.Last year, I paid for Airtable with my personal email/account, and this year I made the payment using my professional email/account. Could this be the reason why I no longer see my databases?Thank you in advance for your help — this data is essential for my work, and I realy appreciate your support.Kind regards,Alexandre

GCheung · Accepted Answer

​@JobMatchProIt looks like our Support team has reached out and hopefully can help you get this sorted out!

TheTimeSavingCo · Answer

Last year, I paid for Airtable with my personal email/account, and this year I made the payment using my professional email/account. Could this be the reason why I no longer see my databases?Hm so just to confirm, you’re logging in with your personal email / account, but you can’t see any of your bases?And you can see both your personal email and professional email in the same workspace?---I’d highly recommend opening a support ticket directly with Airtable to get a quicker responsein the meantime as well

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