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I hate to make my first post a complaint, but I am at my wits' end.

Two days ago, after extensive research, I decided Airtable would work for me and signed up for a year's subscription to the $20 USD a month plan.

After logging into both the web interface and app, I find I am still on a FREE plan.

I tried seeking help through the chat system; it was a complete waste of energy—nothing happened other than being told to contact sales.

I messaged sales, but got no response.

I emailed support and received a prompt reply: "Yes, we will investigate."

Two days later, I'm still not upgraded and have received no further support other than "We are looking into this."

This is unacceptable and unworkable—I don't want to risk my business on this type of “support.”

I asked for a refund.

Ignored.

I am about to start a chargeback/fraud report with my bank.

If anyone has the king's ear, tell them to sort their support team out.

Hmm… that’s strange. Airtable charges based on the workspace, so do you think you may have accidentally create more than one workspace? It might be possible that you have one paid workspace and one free workspace.

- ScottWorld, Expert Airtable Consultant 

Hey ​@Theoldgreythinker,

As mentioned by Scott above, that is pretty strange. If you’d like to hop on a 5 min call, I’d be happy to try to figure this out with you. E.g. check if you have multiple workspaces, check if there is any issue with the payment method, check the plan on every workspace, etc etc. Some sort of debugging.

Completely different matter, but would love to have you join our Airtable Hackathon! Make sure to sign up!!

Mike, Consultant @ Automatic Nation 
YouTube Channel

Thanks currently at hospital. I have one workspace I don’t have time to fault find their issues. Someone at airtable needs to stop giving me the run around and provide a refund 

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