Help

The Community will be temporarily unavailable starting on Friday February 28. We’ll be back as soon as we can! To learn more, check out our Announcements blog post.

Email to Case conversion for Client services

968 1
cancel
Showing results for 
Search instead for 
Did you mean: 
rullagaddimath
5 - Automation Enthusiast
5 - Automation Enthusiast

Hi, 

Wanted to check if airtable had automation enabled for email requests (sent by customers on a distribution list) received to be converted to a case/record for follow-up for client services?

Need to check if the 'email to case' conversion capability is feasible in airtable?

Thanks!

 

1 Reply 1
kuovonne
18 - Pluto
18 - Pluto

Can you expand what you mean by "email to case"? 

Are you trying to create a new record in Airtable when an email is received? Depending on how your email system is setup, you can setup a Make.com scenario to create the record in Airtable when when an email is received.