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emailing automations suddenly failing

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Erin_Alter
6 - Interface Innovator
6 - Interface Innovator

I am suddenly having many separate automations fail. they all involve sending an email. in some cases, the automation involves sending more than one email, and it will send 2 emails and then fail on the 3rd (all within the same automation). In other cases, it fails on the first email. 

i am getting two different errors. 

  • Microsoft reported an error while processing this action:
    Microsoft may be experiencing issues with their API | Message draft was unable to be deleted.
  • Microsoft reported an error while processing this action:
    An unknown error occurred.

In each case, the automation is using the Outlook Email- Send Email action. And they are connected with my outlook. the automations have worked without issue for a year and i used them last week without issue. 

i tried restarting my computer. this did not solve the issue. any other suggestions as to what is going on and how to fix it?

2 Replies 2

Microsoft is still reporting issues with Outlook and Teams.

https://portal.office.com/servicestatus

That's not very informative or promising but at least they're acknowledging part of the issue.

Erin_Alter
6 - Interface Innovator
6 - Interface Innovator

well, it is possible that it was an intermittent issue. it does not appear that it is continuing today.