Help

Upcoming database upgrades. Airtable functionality will be reduced for ~15 minutes at 06:00 UTC on Feb. 4 / 10:00 pm PT on Feb. 3. Learn more here

Field data not updating for automations

Topic Labels: Automations
Solved
Jump to Solution
260 5
cancel
Showing results for 
Search instead for 
Did you mean: 

Continuing to work on a base for automated emails regarding expired credit cards. @Ben.Young already helped me with a formula field, but now as I take the next steps into automated emails I’ve hit a weird issue.

As part of my automated message I want to include a link to our blank fillable Credit Card Authorization PDF. So I found the amazing script for converting attachments to urls, executed the script, filled my new form link field with URLs (formatted as long text), however when I attempt to enter this field as dynamic data in my automation it isn’t showing the URL.

tableviewofbrokendataproblem

BrokenDataLinks

1 Solution

Accepted Solutions

Hey @Dustin_Good!

Out of curiosity, have you tried re-testing your entire automation flow from the trigger to your current action?

Testing an automation creates a snapshot of the record that triggered the automation. Thus, changing a field value to use in an automation requires that you re-test the automation flow starting from the trigger.

See Solution in Thread

5 Replies 5

Hey @Dustin_Good!

Out of curiosity, have you tried re-testing your entire automation flow from the trigger to your current action?

Testing an automation creates a snapshot of the record that triggered the automation. Thus, changing a field value to use in an automation requires that you re-test the automation flow starting from the trigger.

As a heads up, I think Airtable is changing the way they store attachments in the near future. You will not want to email someone a link to your uploaded attachment in Airtable as the URL will expire without notice.

You will want to store the file in another service like Dropbox or Google Docs.

Holy smokes @Vivid-Squid …that is interesting. As a side question, does that mean user submitted attachments via a form need to be relocated and linked?

Back to the original issue, I just uploaded my generic “New form” to google drive and pulled the link into my “new form” field. Is this best practice?

Also I originally added unique forms for over 250 customers by scanning them into a google drive folder then attaching them through Airtable file selector. This is slightly different than what I did above with the “New Form” does it matter if I attach a form vs copying in a link?

@Ben.Young I did not re-test previously but the issue seems to have resolved. Thanks again!

It is my understanding that the internal URL will expire after an unspecified amount of time. So an uploaded file may have a URL that points to it now, but in an hour that URL will no longer work as it has been changed on the backend.

There is a long thread here that you can read more about how it might affect you:

If – AND ONLY IF – you plan to utilize such assets via their URLs. The images themselves will still be sustained; just the URLs will be fundamentally worthless. As such, embedding them in messages or any external content or data fields after November will be disappointing.