Can't see or download HEIC image

[Florian_Kleinic]

We have an Airtable form, where people can upload documents.
When someone uploads a pdf oder jpg image, we can see the image and download it.
But someone uploaded a HEIC file, and we can neither see nor download it. The download button does not show up.

PS: I found a not very straight forward way to fix the problem. It’s possible to download the file in the iPhone app. But there should be a fix to allow downloads of these files on a Desktop.

[Rose_K]

Hello @Florian_Kleinicke!

Florian_Kleinicke:

It’s possible to download the file in the iPhone app. But there should be a fix to allow downloads of these files on a Desktop.

This sounds like it may be a bug— .HEIC files should be supported in Airtable at this time.I recommend reaching out to customer support here for further help on downloading and viewing those files. If you need a workaround in the meantime, you could recommend iPhone users save photos as JPG files instead of HEIC. Sincere apologies for the inconvenience here!

Let me know if I can help provide any more information, and if this helped answer your question please mark it as the solution :white_check_mark: .