Charged and Cannot Upgrade to Team Plan.

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4 - Data Explorer
4 - Data Explorer

I am receiving this notice when attempting to upgrade: "We were unable to upgrade you at this time. Please refresh the page and try again. If you continue experiencing problems, please contact us."

I was charged and my upgrade has not been reflected. I contacted customer service but the 1-2 TAT turned in 6 days -- no response. Any suggestions?

I would think a financial ticket would be considered important. 

3 Replies 3
Community Manager
Community Manager

Hey @joestuart, just checking in here to acknowledge that our team is on it via a support ticket. Thanks!

Thank you. The first solution did not work out. I’m sure the team will solve the issue. 

4 - Data Explorer
4 - Data Explorer

 have the same issue. Do all my bases get upgraded or jus tone base? The email I recieve said only one base, and even then that base still says it is over limit and I have 29 days trial left.