Shipping charge calculation formula

[Delores1960]

I first want to say how much I love using Airtable. But am super confused. I thought I was paying for a monthly rate and the charge on my credit card today was over $1000. So in Canadian funds that is over $1300. I can possibly pay that!!! Help!

[MaddieJ]

Hey there @Delores1960,

Thanks for reaching out about this. Have you checked out our Billing FAQs page? You may be able to find an answer/solution that works for you there. You can also use the Airtable Support chat bot on that page to help you find what you're looking for. 

[Delores1960]

That still doesn't answer my question. How long does support take?