Help

The Community will be temporarily unavailable starting on Friday February 28. We’ll be back as soon as we can! To learn more, check out our Announcements blog post.

Pro Plan not recognized for app install

Solved
Jump to Solution
1130 2
cancel
Showing results for 
Search instead for 
Did you mean: 
John_Dunn
4 - Data Explorer
4 - Data Explorer

I have the Pro Plan via a recent upgrade. Previously under this Pro Plan I added and used the Nobull app.

Today I discovered that the Nobull app is deactivated. When I try to add it again, I am told “This app is available on the Pro Plan” and that an upgrade is required. I have encountered the same issue when trying to add another app.

I understand that this post is a support request best sent via a direct contact to Airtable. I did so, but hoping for any comments as I await Airtable’s response.

Thanks!

pro_plan-02

1 Solution

Accepted Solutions
kuovonne
18 - Pluto
18 - Pluto

Welcome to the Airtable community!

This is very strange.

The Pro upgrade is on a per-workspace level, not a per-account level. Can you check to make sure that the base is in the workspace that was upgraded to the Pro level, and not in a different free workspace?

See Solution in Thread

2 Replies 2
kuovonne
18 - Pluto
18 - Pluto

Welcome to the Airtable community!

This is very strange.

The Pro upgrade is on a per-workspace level, not a per-account level. Can you check to make sure that the base is in the workspace that was upgraded to the Pro level, and not in a different free workspace?

Thank you! You have solved my issue.