Hello All,
We are looking into Airtable to automate our customizable products eCommerce business. It seems our operational workflows have grown beyond the capabilities and it's getting hard to manage as orders keep growing.
For long period, manual management were a good solution for our workflows because they were relatively uncomplicated. Unfortunately, our operational activities increased and now include:
- customer inquiries
- order tracking
- status updates
- inventory coordination
- managing repeat customers
- tracking internal activities
- follow-up support for operations
This also coincided with an increase in the amount of information we were tracking across multiple tools and systems. The tracking of changes and the consistency of the information have been hampered by the separation of the information.
I have been interested in Airtable because it appears to have the capabilities that are in between manual work and fully developed bespoke systems.
To provide some context, some of the workflows that I am referring to are for the management of ecommerce (https://ajgar.com/) operations and the internal coordination and support activities has increased.
I have a few questions and would be grateful for your insights:
What was the turning point for you, when you were able to say Airtable had added value to your workflow?
How do you structure your bases when they are constantly evolving and changing?
Is Building Interfaces easy for non-technical team members?
Was there anything you were quickly able to discover about the limitations of Airtable after you were using it for some time?
Most of the online examples appear clean and or simplistic. I am looking for examples of people that are dealing with operational workflows that need to be managed in a practical, real world, long term manner.
Thank you and take care.
Best regards.