I wanted to post a very recent experience I had with Airtable sales. We are a business with a legacy plan and are looking to upgrade. So I went online to set up a call. First, took several days for them to respond to my inquiry. Then I booked a time to speak with someone, which required waiting several days. Not a big deal, except that a day before, I got a message from the sales representative who said she had to direct me to a different sales person to handle the account and provided me the link.
Again, had to wait over a week to meet. Okay. I have a 30 minute appointment scheduled this morning with Heather Chambers from Airtable sales. She was late to the meeting by 5 mins. As an isolated incident, okay, I get it, some meetings run over. It was immediately apparent to me that she was unprepared for our meeting. My questions were focused on functional differences between my plan and the upgraded plan, especially as it relates to interfaces. Then she asked about how many users we were going to have. I told her we we’re probably adding in the future, but I wasn’t sure what that would be. Then she launched into how she only serves clients with at least 20 licenses and I can go do self-assist option. By the way, we are maybe 4 mins into the conversation at this point. So I asked her again about the interfaces and she refused to share any information at this point.
If Airtable doesn’t want to speak with people who have fewer than 20 licenses, that’s a business decision that they get to make. But be upfront about that so you don’t waste your clients’ time. It’s completely disrespectful. Even in a sales role, if it were me, I would have taken 5 extra minutes of the 25 remaining i had blocked out, to answer the only real question I had.
