Help for refund! Got billed while I have personal credits left!

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4 - Data Explorer
4 - Data Explorer


I have Personal Credits left (student account) but now I see I was billed! 

Why did this happen?

How do I ask for a refund? 

Clicking message support leads to a chatbot.

Please help!


Apologies if this is the wrong place!


1 Reply 1

In order to use your personal credits, you must first transfer them to your workspace. See this support page for more info.