Announcing our new Help Center 📚

@Jason Congrats on the update to the support page. I tried submitting feedback on one of the support articles regarding formulas. I do not appear to have been sent a copy of my feedback. It would be nice if the system that takes feedback on the pages could also email me what I typed.

Thanks @kuovonne, and great idea!

This is now implemented; we’ll send over an email confirmation when comments are added to the feedback, and an email address is provided.

We’ll also notify you if we make content changes based on your feedback.

Thanks. I got an email confirmation with a link to the support article on which I commented, but so did not get a copy of my comments. Would it be possible to include my comments in the email?

By the way, it looks like the email came through as an Airtable automated email. Are all of the comments on the website feed into an Airtable base?

Very nice, @Jason!! :cowboy_hat_face: :partying_face: :raised_hands:

This was superb and help full

Thanks for it! It was helpful

Hi Jason,

Might be worth gearing the Help Center feedback with a tick-box called “Undocumented Feature”.

The feedback I had for an article just now wasn’t positive or negative, but rather I wanted to advise Airtable of functionality that doesn’t appear to be documented anywhere.

For anyone curious on my findings; It’s not detailed (at least anywhere that I could find) that an “Update Record” action within an Automation can be used to output that newly updated records details with extreme ease, that can be used in further actions, such as an Email action.

For example - If you have 10+ scripts within an Automation all executing updates on a record - but then as the script author you find yourself needing to output specific data from all those scripts, it’s much-much easier to simply create an “Update Record” action, point it to the record that all the scripts are mutating, and then you’ll have access to all the latest details within that record - without the need to patch 10 scripts with output changes

In general the documentation for all of the automation actions (except the Find Records action) seem to omit discussion of the action outputs.

Just make sure that you are updating a field that was not altered by any of the scripts.

Hi @Jason , @Jordan_Scott1
I work in the Education field and I wanted to congratulate airtable in a very special way for this documentation site which is really a great enhancement to the platform.
I also have a question:
Most documentation sites are based on this layout.

I guess that since this Community is based on discourse.org which airtable rents the required resources to make them available to us,
such a widespread documentation site layout must be designed from a common environment.
Would you please tell me which one?
Thank you very much,

olπ

Hello! Our help center sits on a tool called docutment360 :slightly_smiling_face:

Thank you very much @Jordan_Scott1 !

oLπ

Hey Jason,

For the past couple of days, when I submit feedback to the Help Center, I get this error pop-up;

Edit: to be more exact, I get this - it’s been like this for a few days.

Hey @Karlstens

1. Thanks for flagging this!
2. Thanks for offering feedback. My team appreciates it.
3. I’ve been unable to reproduce this in my testing. Can you try again and see if it’s still occurring? If so, please let me know your browser and version along with any other repro steps that might be helpful for me.

Thanks!

Hi @Adam_Minich,

One of the issues with the new support site is that we can’t quickly jump down to certain parts of the page on an iPhone, because the “table of contents” in the right margin is not available on an iPhone.

For example:

If you go to the Formula Field Reference Page on a desktop web browser, you will see that helpful “Table of Contents” in the right margin that lets you jump down to different sections of the page.

This is very helpful, because that page is extremely long and you typically know which part of the page you need to jump down to.

However, when you go to this same page on an iPhone, there is no ability to jump down to different sections because the “table of contents” no longer appears.

Thanks,
Scott

Thanks @Adam_Minich

I’ve attempted to provide feedback on the Contact Us Help page just now;

I’m using the latest version of FireFox.

And the result;

Agreed! We’ve got a feedback request in for their team that is logged here.

They’ve been pretty quick with turnaround, but this one is not yet on their roadmap. I’ll flag it again the next time I have a chance. Thanks for your helpful comment!

Thanks for the info.

Just tested on Firefox and I didn’t have any issue/couldn’t reproduce the issue. I did run into a captcha to complete before being able to send the feedback. Did you encounter that? Could you test in a private Firefox window and another browser?

If the issue persists for you, then I’ll reach out to their support team. Thanks for the help testing.

Hey, interesting. Logging feedback via Private Browser didn’t trigger the error.

So there must be something in my Browser Cache that’s causing the error… BRB, flushing my system. :grinning_face_with_sweat:

Yep! That feedback came through!

Thanks so much, @Adam_Minich!

Hi! I'm afraid I can't find the feedback option at the bottom of each article (I think you mean the thumbs up/down option that then expands a feedback box, which is limited to 500 characters), but I wanted to share that, though I used to love and spend a lot of time with the forum/discussion, I'm now finding it quite difficult. A couple suggestions:

1.  Probably the biggest factor contributing to the disappointment with the updated UX. The scroll bar seems to be stylized into a narrow bar, which makes it very hard to "grab" and slide. (I've attached a screenshot.) As a user, I expect the scroll bar to be standard across the web and AT products (it doesn't look like this in the support hub or in bases), and I want to be able to use it without friction.

2. Articles should open in the same tab (this is a best practice for accessibility). That way users can select if they want to open a link in a new tab, as opposed to forcing it.

3. This is possibly just a personal preference that doesn't bother anyone else, but there is a LOT going on now on each page- the search results page and the posts. For example, the big blue box at the top seems unnecessary, and then I have to scroll with that tricky scroll bar to get where I'm trying to be. There are tons of colors and words that I don't need or know what to do with- Icons before and after the user name, information next to and below the user name, the sidebar on the right of each comment that repeats information (See Solution in Thread, Comment Options, date), the giant "Kudos" button, the labels and recommendations, etc.The pages listing posts are similarly complicated with the orange announcement bar that I can't make go away, two sets of breadcrumbs, the GIANT blue box, the three grey boxes (with titles that seem overly complex- what is "Ask a Question" if it has 20801 posts? As a user, I expect it to be a link to start a post- ask a question, but it's not.) The names above the posts are similarly extraneous- what are the titles next to them and why do I care?

Overall, the UI seems unnecessarily complicated and that makes it hard to get to what a user really needs: the answers and discussion. 

Sorry for the long post- I would have sent this feedback privately but it is over 500 characters. I hope the scroll bar at least can be fixed.