My company integrated Zendesk to our Airtable for an extensive reader feedback workflow, but we had to change our Zendesk account after a company acquisition. Our old company and new company had separate Zendesk accounts, and our goal after the acquisition was to close one and move everything over to the other.
We had the old Zendesk account synced to Airtable as a source, along with our new Zendesk account. All records are showing fine since we have a setting to leave the records even if it’s deleted from the source. Eventually we fully deprecated our old Zendesk account after moving over to our new one.
However, our Airtable integration keeps displaying errors due to the old Zendesk instance, which causes confusion with people accessing the Airtable base. The only option we are given as admin is to remove the source, which is not what we want. This would delete all records associated with the previous source.
Is there anyway we can “disable” a source instead of “remove” a source? We still want that data to exist so we can do YoY reporting, but we don’t want the users to get confused by the error message that shows up every time they access the Airtable base.
Does anyone know if the Airtable product team plans to address this gap and give us more flexibility around how we want to edit our sources? Sometimes we simply want to deactivate or disable a source, but not fully remove a source as if it never existed.