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Added Portals to my plan, not available?

  • June 4, 2026
  • 2 replies
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folg
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Hi all — working with a client on getting Portals set up, and when I added it to their plan it's showing the change won't take effect until the end of the month, meaning they can't build with it right away.

 

They're on an annual Team plan and I'm adding a 15-user monthly Portal add-on to test fit before committing to annual. Is this the expected behavior? And is there a way to pay the new invoice today and get immediate access?

 

It seems like the feature should be available to build with as soon as it's added. I've submitted a ticket to expedite but wanted to see if anyone else has run into this.

 

Thanks for your help. 

2 replies

Matt_Shepherd
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  • Matt_Shepherd
  • Participating Frequently
  • June 4, 2026

Haven’t had this particular issue before, but it’s a strange one as billing adjustments are usually pro-rata’d. It may be a monthly / annual mismatch between base plan and the add-on? Either way it’s only something support would be able to fix.

In case you don’t already know this: Airtable Portals are just interfaces with a sign-in page bolted on for external access. So in terms of testing fit - you can start with interfaces to test 95%, then check the login page when the add-on gets enabled.

Matt, founder @ CollabPortals | Spin up a branded client portal in minutes | collabportals.com
folg
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  • folg
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  • New Participant
  • June 4, 2026

Hey Matt -- Thanks for the reply. I’ve pretty much already built everything and happy with how it’s performing but just feel anxious about any hiccups that could arise. It’s comforting to hear that I shouldn’t expect any big gaps between the flows that exist in my current interface set up and what portal users will see once I get this sorted. 

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