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Question

Can't upgrade AI Credits

  • August 1, 2025
  • 2 replies
  • 70 views

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I’m on a team plan and have exhausted my AI Credits, weirdly they seemed to reset ahead of the end of month which is unfortunate, but separate from that when I go to buy a pack of credits it won’t let me. I’m now stuck with work I was trying to get done and am left unable to continue the analysis because it won’t let me upgrade. Can someone advise as to why my credits reset at a random time and how I can go about adding more.

2 replies

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  • Author
  • New Participant
  • August 1, 2025

Something in the system changed and I got it through. Still confused as to the usage of credits though for the month.


GCheung
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  • Community Manager
  • August 1, 2025

Hey ​@KyleHart , credits are allocated based on your billing cycle date. If your billing date is June 10th then new credits appear on July 10th and so on. Sorry for the confusion!